Algemene Voorwaarden

1. Identification of the Service Provider

2. Applicability

These General Terms and Conditions (Algemene Voorwaarden) apply to all offers, quotations, agreements and services provided by AggrateCloud to clients. By using our website or engaging our services, you agree to these terms. Deviations from these terms are only valid if agreed upon in writing.

These terms apply to both consumers (natural persons not acting in a professional or business capacity) and business clients.

3. Services

AggrateCloud provides career integration services for international professionals in the Netherlands, including but not limited to:

• Dutch workplace culture and etiquette training
• CV and cover letter localisation
• Interview preparation and mock sessions
• Professional communication coaching
• Free initial consultation (by appointment)

Services may be delivered in person at our Breda office or remotely via video call.

4. Contract Formation

An agreement is formed when:

• A client submits a contact form or makes an oral/written request, and AggrateCloud confirms the booking in writing (including by email); or
• A client signs a service agreement or makes a payment for a service.

Submitted contact forms constitute an expression of interest only and do not create a binding agreement until confirmed by AggrateCloud.

5. Prices and Payment

• All prices are in Euro (€) and include VAT (BTW) where applicable at the current Dutch rate (21%).
• Payment is due prior to the commencement of services unless agreed otherwise in writing.
• AggrateCloud reserves the right to adjust prices. Price changes will be communicated at least 14 days in advance.
• Invoices are payable within 14 days of the invoice date unless otherwise stated.

6. Herroepingsrecht (Right of Withdrawal) — Consumers Only

6.1 Right to Withdraw

You have the right to withdraw from a distance contract (concluded online or by phone) without giving any reason within 14 calendar days from the date the agreement was concluded.

6.2 How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, you must notify us by means of an unambiguous statement (e.g., by letter, email or phone) before the 14-day period expires. You may use the model withdrawal form below, but this is not obligatory.

6.3 Model Withdrawal Form (Modelformulier Herroeping)

6.4 Consequences of Withdrawal

If you withdraw from the contract, we will refund all payments received from you, including any costs for the standard delivery, no later than 14 days after the day on which we are informed of your decision to withdraw. We will use the same means of payment as you used for the initial transaction, unless expressly agreed otherwise.

6.5 Commencement of Services Before Expiry of Withdrawal Period

If you request that services commence during the 14-day withdrawal period, you must make an explicit request and acknowledge that your right of withdrawal will be forfeited once the service has been fully provided. If you cancel after the service has partially commenced, you remain liable for the proportional cost of services already rendered.

6.6 Exceptions

The right of withdrawal does not apply to:

• Contracts for services that have been fully performed with your prior express consent and acknowledgement that you lose the right of withdrawal upon full performance.
• Business-to-business contracts.

7. Cancellation and Rescheduling

• Cancellations made more than 7 business days before the scheduled session are eligible for a full refund.
• Cancellations made between 2 and 7 business days before the session will incur a 50% cancellation fee.
• Cancellations made less than 2 business days before the session are non-refundable.
• AggrateCloud reserves the right to reschedule sessions due to unforeseen circumstances, with at least 24 hours' notice. A full refund or rescheduling option will be offered.

8. Intellectual Property

All training materials, course content, CV templates, scripts, and other documents created by AggrateCloud are the intellectual property of AggrateCloud and protected under Dutch and EU copyright law. You may use materials for your personal career purposes only. You may not:

• Reproduce, duplicate, or copy materials for commercial purposes
• Sell, rent, or sub-license materials to third parties
• Publish materials publicly without written consent

9. No Guarantee of Employment

AggrateCloud provides career coaching and preparation services. While we aim to maximise your chances of success, we do not guarantee employment or specific job offers. Career outcomes depend on individual qualifications, market conditions, and employer decisions beyond our control.

10. Limitation of Liability

AggrateCloud's liability for any direct damages is limited to the amount paid by the client for the specific service that gave rise to the claim. AggrateCloud is not liable for indirect damages, including but not limited to loss of income, lost profits, or missed opportunities, except in cases of intentional misconduct or gross negligence.

AggrateCloud is not liable for third-party failures (e.g., recruitment agencies, employers) or for circumstances beyond our control (force majeure).

11. Complaints Procedure

If you have a complaint about our services, please contact us in the first instance:

Email: [email protected]

We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If we cannot resolve the complaint to your satisfaction, you may contact the Stichting WebwinkelKeur or submit a dispute to the ODR platform at ec.europa.eu/consumers/odr.

12. Applicable Law and Jurisdiction

These terms are governed by Dutch law (Nederlands recht). Any disputes that cannot be resolved amicably shall be submitted to the competent court in the district of Zeeland-West-Brabant (Breda), unless mandatory consumer law provides otherwise.

For consumer disputes, the consumer may also choose to submit to the competent court in their place of residence in accordance with applicable EU consumer law.

13. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.